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Anything you look up and leave: a grammar concept, a word pair, a test term, an institution. A forty-word page is a finished page.

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A grammar conceptwho, which, that — and the one decision under all three.who · which · that A test or an institutionWhat it is, who administers it, and what it does not contain.STEP Why it keeps costing youThe behaviour underneath a repeated score.The answer

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who · which · thatReferenceWho introduces a clause about a person. Which introduces one about a thing. That does either, in defining clauses only.STEPReferenceThe Standardised Test of English Proficiency, administered in Saudi Arabia by ETEC. Scored out of 100, and it contains no productive task — nothing is written and nothing is spoken.Why does my IELTS writing band stay the same?GuideWriting more tasks nobody reads cannot remove a behaviour nobody has named. What a repeated band can and cannot tell you, and the three things that have to be true before you can act.